Warranty and Returns Claim Form
Warranty claim and Return request form
Return Of Faulty Goods:
If your item is damaged or you have received the wrong item, please upload an image using the form below. Items authorised for return should be received in a good complete condition with all component parts.
For a full refund, the item must be returned in new condition with all the original packaging, fixtures and documentation.
PLEASE NOTE: Any bespoke items (including those with additional add-ons), returned either for an exchange or full refund will encounter a £30 non-negotiable re-stocking fee. This is separate from the £25 collection fee which applies to circumstances where we collect the item(s).
If the packaging is incomplete or damaged a nominal non-negotiable restocking fee of £35.00 will be applied. We cannot except and will not credit an item that has been installed on a wall.
To ensure your refund isn't delayed, please place a copy of your original invoice within the packaging of the item(s) you are returning.